SUPPORT & MAINTENANCE
SERVICE IS PRIORITY ONE
CommAlliance creates partners with customers in developing telecommunication solutions. Our expertise counts in providing white glove service. Our technical expertise has been garnered through specialized direct training via equipment manufacturers and Nationwide Communication Carriers.
This formal training is constantly updated and enables our technical staff to stay current in a changing environment. With our various technical backgrounds, CommAlliance has over 75 years of cumulative experience in the data and telecom industry.
Through CommAlliance partnerships with manufacturers and viable carriers, the CommAlliance team has earned certifications and on the job expertise. We have certifications for premise based systems. However, we have also extended our certifications within the hosted platforms since most manufacturers are terminating premise based systems. Our alliance with Star2Star has provided us with successful and white glove installations. Customers are also provided with alternative solutions within the hosted environment such as, Broadvoice, Vonage, RingCentral, and second tier carriers thus meeting the needs of all customers.
CommAlliance has earned the right to be an authorized representative for Star2Star Hosted Platform, Broadvoice Hosted Platform, Vonage, RingCentral, and several other second tier hosted providers. We are also authorized representatives to the carriers such as, Spectrum, TPx Communications, Cox Communications, AT&T, and many other carriers throughout the country.
For cabling, we represent Chatsworth (CPI), Ortronics, Siemens and AT&T product line. Our global reach is created by our association with Grainger and Graybar distributors who carry state of the art products throughout the nation and are immediately accessible. Thus we are able to provide reliable, cost effective products, and immediate service.
PHONES & HEADSETS
We are able to support Samsung IP/Premised Based Systems, the Polycom product line and many of the older premise based systems, such as Nortel, Toshiba, Panasonic, and NEC. We have chosen to work with manufacturers that offer the highest standards in service and product reliability. We have established additional relationships that include TRIPP Lite and Polycom peripheral equipment, which includes headsets now.
Your evaluation for connectivity should be based on your company's bottom line along with security and bandwidth capacity as a priority. Staying with the top-tiered companies, is a MUST in this environment. We are authorized to represent the cable companies, TPx Communications, AT&T, and other strong first tiered telco providers. For internet connectivity we are able to provide solutions that address your company's needs as well as being able to install any Adtran, Cisco, or business grade router and switches, should you need our assistance.